Refund policy
Return, Refund & Cancellation Policy
Last updated: 11 September 2026
Little Party Hire is a trading style of Les Enfants Parties Limited, registered in England and Wales under company number 04860306.
Our website is primarily used to arrange the hire of event equipment, furniture, props, balloons, backdrops, graphics and related event services.
Items added to a quote list are not confirmed as booked until we have accepted the booking in writing and any required Booking Deposit or payment has been received.
Hire bookings
Hire Goods and Services are supplied for the event date, times, venue and Hire Period stated in the quotation or booking confirmation.
Customers are responsible for checking their booking confirmation carefully and notifying us promptly of any errors.
Availability is not guaranteed until a booking has been formally confirmed by Little Party Hire.
Once confirmed, we reserve the relevant Hire Goods, production capacity, delivery resources, staffing and event date for the Customer. This may mean that we decline other enquiries for the same Hire Goods or date.
Cancellations
If you need to cancel a confirmed booking, please notify us in writing at:
Unless different cancellation terms have been specifically agreed in your quotation or booking confirmation, the following cancellation charges will normally apply:
- More than 30 days before delivery: the Booking Deposit is retained
- 15–30 days before delivery: 50% of the total confirmed booking value
- 8–14 days before delivery: 75% of the total confirmed booking value
- 7 days or less before delivery: 100% of the total confirmed booking value
These charges are intended to reflect the losses we are likely to suffer as a result of cancellation, including:
- reserved Hire Goods
- loss of other bookings that may have been declined
- administration
- design work
- production work
- staffing commitments
- supplier costs
- transport planning
- loss of profit reasonably associated with the cancelled booking
Where bespoke, personalised, printed or specially sourced items have already been ordered, produced or committed to, the full cost of those items remains payable in addition to any applicable cancellation charge.
Where third-party suppliers or subcontractors have imposed non-refundable cancellation charges on us, those costs may also remain payable.
If we are able to rehire the reserved Hire Goods for the same date or otherwise materially reduce our loss, we will take that into account when calculating the final amount due.
Any cancellation charge will not exceed the loss we reasonably expect to suffer as a direct result of the cancellation.
For leisure-related services booked for a specific date or period, the usual 14-day statutory cooling-off right may not apply.
Nothing in this policy affects any statutory rights that cannot lawfully be excluded.
Bespoke and personalised items
Many of our graphics, signs, backdrops, personalised products and bespoke props are created specifically for an individual event.
Once artwork has been approved or design, printing, manufacture, purchasing or production has commenced, payments relating to those items are normally non-refundable, unless the item is faulty or the law requires otherwise.
The Customer is responsible for checking names, dates, spelling, colours and other approved details before production begins.
Changes to a booking
We will always try to accommodate reasonable changes where possible.
Changes are subject to:
- availability
- production times
- supplier commitments
- staffing
- delivery logistics
- additional costs
A reduction in quantities, removal of Hire Goods or reduction in Services after confirmation may be treated as a partial cancellation.
Any resulting cancellation charge may be calculated using the same principles set out in the cancellation section above.
Payment terms
A booking is not secured until the required Booking Deposit has been received.
Unless otherwise stated in the quotation or booking confirmation, the outstanding balance must be paid no later than 7 days before the event.
Where a booking is made within 7 days of the event, full payment is due immediately.
If payment is not received by the due date, we may treat the booking as cancelled by the Customer and the cancellation charges above may apply.
We are not obliged to deliver, install or release Hire Goods while any payment due under the booking remains outstanding.
Delivery and collection
Delivery and collection charges are quoted separately and are postcode dependent.
Additional costs may apply where there are:
- parking or loading restrictions
- stairs or difficult access
- long carrying distances
- timed deliveries or collections
- collections outside normal hours
- additional crew requirements
- specialist setup or dismantling requirements
These will normally be confirmed as part of your quotation or booking confirmation.
If venue access or logistics are materially different from the information originally provided, additional labour, waiting or delivery charges may apply.
Faults, shortages or incorrect items
Please inspect Hire Goods as soon as reasonably possible following delivery.
Any fault, shortage, damage or discrepancy should be reported promptly so that we have an opportunity to resolve the issue.
Contact us at:
020 8502 9988
info@littlepartyhire.co.uk
Where an item supplied by us is faulty or materially different from what was agreed, we will assess the circumstances and, where appropriate, arrange a replacement, repair, credit or refund.
Damage or loss during hire
Customers are responsible for Hire Goods during the Hire Period in accordance with our Terms of Service / Hire Terms & Conditions.
Charges may apply for:
- lost items
- damaged items
- excessive cleaning
- missing components
- replacement costs
- repair costs
- items not available for collection at the agreed time
- reasonable associated losses while damaged items are unavailable for hire
Any refundable Damage Deposit may be used against sums properly due for loss, damage, cleaning, missing items or other agreed charges.
Refunds
Where a refund is due, it will normally be returned using the original payment method.
Processing times can vary depending on the payment provider or bank.
Any approved refund will be made after any applicable cancellation charges, bespoke costs, supplier costs, damage charges or other amounts properly due under the booking have been deducted.
Cancellation by us
We may cancel or suspend a booking where there is a serious reason, including:
- non-payment
- unsafe venue conditions
- materially inaccurate access information
- unlawful or unsafe intended use
- circumstances outside our reasonable control
If we cancel for reasons that are not caused by the Customer and we cannot provide a reasonable alternative, we will refund payments for Hire Goods or Services that we do not provide.
Goods purchased rather than hired
If we sell physical goods to you rather than hire them, different statutory consumer rights may apply.
Personalised, bespoke or made-to-order goods may not be eligible for cancellation or return simply because you have changed your mind.
Nothing in this policy affects your statutory rights.
Contact
For cancellation, refund or booking queries:
Little Party Hire
Les Enfants Parties Limited
Unit 6A Paslow Hall Farm Estate
King Street
High Ongar
England
CM5 9QZ
Email: info@littlepartyhire.co.uk
Telephone: 020 8502 9988