Terms of service

Terms of Service / Hire Terms & Conditions

Last updated: 11 September 2026

These Terms & Conditions apply to the hire of goods and provision of services by Les Enfants Parties Limited trading as Little Party Hire, registered in England and Wales under company number 04860306.

Registered office:
Unit 6A Paslow Hall Farm Estate
King Street
High Ongar
England
CM5 9QZ

Email: info@littlepartyhire.co.uk
Telephone: 020 8502 9988

1. Definitions

In these Terms:

“Company”, “we”, “us” or “our” means Les Enfants Parties Limited trading as Little Party Hire.

“Customer”, “you” or “your” means the person, company or organisation named in the quotation or booking confirmation.

“Contract” means the agreement between the Company and the Customer for the hire of Hire Goods and/or provision of Services, comprising the quotation or booking confirmation and these Terms.

“Hire Goods” means the equipment, furniture, props, decorations, inflatables, backdrops, graphics or other goods supplied for hire.

“Hire Period” means the period beginning when the Hire Goods are delivered to or collected by the Customer and ending when they are returned to or collected by the Company.

“Services” means any services supplied in connection with the booking, including delivery, collection, setup, dismantling, graphics, balloon styling or event support.

“Booking Deposit” means any advance payment required to secure the booking.

“Damage Deposit” means any refundable security payment specifically identified as such.

“Order Confirmation” means our written confirmation of the booking, quotation or order details.

2. Quotations and bookings

A quotation is not a confirmed booking and does not guarantee availability.

A booking becomes confirmed when we have accepted the booking in writing and the required Booking Deposit or other payment has been received.

Once a booking is confirmed, we reserve the relevant Hire Goods, production capacity, delivery resources, staffing and event date for the Customer. This may mean that we decline other enquiries for the same Hire Goods or date.

The Customer must check the quotation and Order Confirmation carefully and tell us promptly if anything is incorrect.

Hire Goods and Services are supplied only for the dates, times and venue stated in the Order Confirmation.

3. Prices and VAT

Unless otherwise stated, prices are exclusive of VAT, which will be added at the applicable rate.

Delivery, collection, setup, dismantling, parking, congestion charges, tolls, additional labour or other logistics costs may be charged separately where stated in the quotation or Order Confirmation.

Delivery and collection costs are postcode dependent.

If circumstances change after quotation, including venue access, delivery requirements, timings, staffing or quantity requirements, any additional reasonable costs may be added to the booking.

4. Payment

A booking is not secured until the required Booking Deposit has been received.

Unless otherwise stated in the Order Confirmation, the outstanding balance must be paid no later than 7 days before the event.

Where a booking is made within 7 days of the event, full payment is due immediately.

We may require:

• a Booking Deposit to secure the date and Hire Goods
• staged payments
• full payment before delivery
• a Damage Deposit for certain Hire Goods
• advance payment for bespoke, personalised or specially sourced items

If payment is not received by the due date, we may treat the booking as cancelled by the Customer and the cancellation provisions in Section 13 may apply.

The Company is not obliged to deliver, install or release Hire Goods while any payment due under the booking remains outstanding.

If an agreed payment is overdue, we may suspend performance or withhold delivery until payment is received.

Any refundable Damage Deposit may be used against sums properly due for loss, damage, cleaning, missing items, waiting time or other agreed charges.

Any balance of a Damage Deposit will be returned within a reasonable period after the Hire Goods have been checked.

5. Delivery and collection

Delivery and collection arrangements will be stated in the Order Confirmation.

The Customer must provide accurate information about:

• venue address and postcode
• parking and loading
• stairs and lifts
• carrying distances
• access restrictions
• security procedures
• loading times
• event timings

Suitable access must be available for our vehicles and staff.

If access is significantly different from the information supplied, additional labour, waiting or delivery charges may apply.

The Customer is responsible for parking charges and venue-imposed access charges unless otherwise agreed.

Where a timed delivery or collection is requested, we will use reasonable efforts to meet that time, but reasonable allowance must be made for traffic and circumstances outside our control.

If our staff are kept waiting because the venue or Customer is not ready, additional waiting-time charges may apply.

6. Setup and venue requirements

Where setup or dismantling is included, the Customer must ensure that the venue is ready and safe for our team to work.

The Customer must arrange any necessary venue permissions, power supplies, access passes or loading permissions.

Our staff must not be instructed to carry out work that is unsafe or materially different from the agreed Services.

Additional work requested on site may be charged separately.

7. Responsibility for Hire Goods

Responsibility for the Hire Goods passes to the Customer when the Hire Goods are delivered to the agreed location or collected by the Customer.

Responsibility remains with the Customer until the Hire Goods are returned to our possession.

Ownership of all Hire Goods remains with the Company at all times.

The Customer must:

• use Hire Goods only for their intended purpose
• follow any safety or operating instructions supplied by the Company
• take reasonable care of the Hire Goods
• protect them from theft, loss and damage
• not move Hire Goods to another venue without permission
• not alter, repair or interfere with Hire Goods
• prevent unauthorised use
• stop using any item immediately if it becomes unsafe

8. Inspection and reporting problems

The Customer should inspect Hire Goods as soon as reasonably possible following delivery.

Any shortage, fault, damage or discrepancy should be reported promptly so that we have an opportunity to put matters right.

Where reasonably possible, we may replace or repair faulty Hire Goods.

This does not affect any statutory rights available to consumers.

9. Damage, loss and cleaning

The Customer is responsible for loss of or damage to Hire Goods during the Hire Period, except to the extent caused by:

• fair wear and tear
• an inherent defect
• negligence by the Company

Where Hire Goods are returned damaged or excessively dirty, the Customer may be charged the reasonable cost of:

• repair
• specialist cleaning
• replacement where repair is not economical
• missing components
• associated loss reasonably caused while an item is unavailable for hire

Lost or unreturned items may be charged at their reasonable replacement cost.

We will not require the Customer to pay more than is reasonably necessary to compensate us for the loss suffered.

10. Inflatables and specialist equipment

Where Hire Goods include inflatables, electrical equipment or specialist equipment, any additional safety instructions supplied by us must be followed.

The Customer must not move, alter or interfere with installed equipment without our permission.

Outdoor use is subject to suitable weather and ground conditions.

We may refuse or stop use of equipment if we reasonably consider conditions unsafe.

11. Bespoke and personalised items

Bespoke graphics, signage, personalised items and specially manufactured props may require artwork approval before production.

The Customer is responsible for checking names, dates, spelling, colours and other approved details.

Once artwork has been approved and production, printing, manufacture or purchasing has started, changes may incur additional charges and may not always be possible.

Payments relating to bespoke, personalised, printed or specially sourced goods are normally non-refundable once design, production or purchasing has commenced, except where the item is faulty or otherwise where the law requires.

12. Changes to the booking

We will try to accommodate reasonable booking changes where possible.

Changes remain subject to:

• availability
• production times
• supplier commitments
• staffing
• delivery logistics
• additional costs

A reduction in quantities, removal of Hire Goods or reduction in Services after confirmation may be treated as a partial cancellation.

Any resulting cancellation charge will be calculated using the same principles in Section 13.

13. Cancellation by the Customer

Once a booking is confirmed, the Company reserves the relevant Hire Goods, production capacity, delivery resources, staffing and event date for the Customer. This may mean that we decline other enquiries and lose the opportunity to accept alternative work.

Cancellations must be made in writing to:

info@littlepartyhire.co.uk

Unless otherwise stated in the Order Confirmation, the following cancellation charges will normally apply:

• More than 30 days before delivery: the Booking Deposit is retained
• 15–30 days before delivery: 50% of the total confirmed booking value
• 8–14 days before delivery: 75% of the total confirmed booking value
• 7 days or less before delivery: 100% of the total confirmed booking value

These charges are intended to reflect the losses we are likely to suffer as a result of cancellation, including:

• reserved Hire Goods
• loss of other bookings that may have been declined
• administration
• design work
• production work
• staffing commitments
• supplier costs
• transport planning
• loss of profit reasonably associated with the cancelled booking

Where bespoke, personalised, printed or specially sourced items have already been ordered, produced or committed to, the full cost of those items remains payable in addition to any applicable cancellation charge.

Where third-party suppliers or subcontractors have imposed non-refundable cancellation charges on us, those costs may also remain payable.

If we are able to rehire the reserved Hire Goods for the same date or otherwise materially reduce our loss, we will take that into account when calculating the final amount due.

Any cancellation charge will not exceed the loss we reasonably expect to suffer as a direct result of the cancellation.

For leisure-related services booked for a specific date or period, the usual 14-day statutory cooling-off right may not apply.

Nothing in this clause affects any statutory rights that cannot lawfully be excluded.

14. Cancellation by us

We may cancel or suspend a booking where there is a serious reason, including:

• non-payment
• unsafe venue conditions
• materially inaccurate access information
• unlawful or unsafe intended use
• circumstances outside our reasonable control

If we cancel for reasons that are not caused by the Customer and we cannot provide a reasonable alternative, we will refund payments for Hire Goods or Services that we do not provide.

15. Substitutions

Occasionally an item may become unavailable because of damage, breakdown or circumstances outside our reasonable control.

Where possible, we may offer a suitable substitute of broadly equivalent function, quality or value.

We will discuss any material substitution with the Customer wherever reasonably practicable.

16. Services

We will provide Services with reasonable care and skill.

Nothing in these Terms affects statutory consumer rights that cannot be excluded.

17. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• statutory consumer rights that cannot be excluded

Subject to the above, neither party will be responsible for losses that were not reasonably foreseeable when the Contract was made.

Where the Customer is acting in the course of business rather than as a consumer, any limitation of liability will apply only to the extent that it is reasonable and lawful.

18. Events outside our reasonable control

We are not responsible for failure or delay caused by circumstances outside our reasonable control, including:

• severe weather
• road closures
• major traffic disruption
• accidents
• fire
• flood
• strikes
• venue closure
• governmental restrictions
• failure of utility or transport networks
• other comparable events

If such an event occurs, we will contact the Customer as soon as reasonably practicable and take reasonable steps to minimise disruption.

19. Intellectual property and artwork

Artwork, designs and concepts created by us remain our intellectual property unless otherwise agreed in writing.

The Customer confirms that any logos, names, photographs or artwork supplied to us may lawfully be used for the booking.

The Customer is responsible for obtaining permission to use third-party intellectual property supplied by them.

20. Photography and marketing

We may photograph completed event setups for portfolio or marketing purposes.

We will not intentionally publish identifiable images of children without appropriate permission.

If the Customer or venue does not want the setup photographed or published, they should tell us before the event.

21. Data protection

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy is available on the website and explains how we collect, use and protect personal information and how customers can exercise their data protection rights.

22. Complaints

If you are unhappy with Hire Goods or Services, please contact us as soon as possible so that we have an opportunity to resolve the matter.

Email: info@littlepartyhire.co.uk
Telephone: 020 8502 9988

23. General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A failure by either party to enforce a provision immediately does not mean that provision has been waived.

No person other than the Customer and Company has rights under the Contract unless expressly stated otherwise.

24. Governing law

These Terms and any dispute arising from them are governed by the laws of England and Wales.

If the Customer is a consumer, they retain any mandatory rights relating to the courts available to them under applicable consumer law.

If the Customer is acting in the course of business, the courts of England and Wales will have jurisdiction over disputes arising from the Contract.